Can I Cancel My Order After Purchase?
Certainly, we allow immediate order cancellations within 24 hours of purchase. Contact us promptly with your request for a full refund.

Can I Return My Purchase?

Certainly! We want you to be delighted with your order. If you're not perfectly satisfied, you can request a return for your items within 30 days from the date of receipt.

Return shipping fee

All return shipping costs will be covered by the customer, unless there is a quality issue.

What Items are Non-Returnable?

Items marked as final sale, free gifts, or promotional items with a retail value are non-returnable. Additionally, items purchased with a gift card or store credit cannot be returned. Gift cards and store credit issued by us are non-refundable.

How Do I Initiate a Return?

To start the return process, kindly contact us at hello@tourenlair.com within 30 days of receiving your order. Once authorized, you will be provided with a return shipping address. Please ensure that all returns are sent back in their original packaging, unworn, and in perfect condition, with all original tags attached.

Can I Exchange My Purchase?

Unfortunately, we do not offer direct exchanges for unwanted items. If you wish to exchange an item for something else, you must first return the original item and then place a new order.

What If I Received a Faulty or Damaged Item?

Before leaving our warehouse, all items are thoroughly checked. If you receive a damaged or faulty item, contact us immediately at hello@tourenlair.com with photos of the damaged item. We can promptly ship a replacement free of charge or issue a full refund.

What If I Received the Wrong Item?

While we strive for precision in packing, if you have received the wrong item, please contact us at hello@tourenlair.com to resolve the issue. We can immediately ship a replacement free of charge or issue a full refund.

For further assistance or inquiries, please email us at hello@tourenlair.com. Your satisfaction is our priority, and we're here to help!